OotyBookings
Last Updated: February 14, 2026
Welcome to OotyBookings
Thank you for choosing OotyBookings for your Ooty travel experience. These Terms and Conditions govern your use of our services and website. By booking a tour package or using our services, you agree to these terms.
Please read these terms carefully before making a booking. If you have any questions, contact us at ootybookings@gmail.com.
1. About Us
OotyBookings operates as the online booking platform for Ooty Eco and Wild Tours, a locally-owned and operated tour company based in Ooty, Tamil Nadu, India. We are indigenous tour operators specializing in authentic, eco-friendly travel experiences in the Nilgiris.
Contact Information:
- Name: OotyBookings
- Location: Ooty, Tamil Nadu, India
- Email: ootybookings@gmail.com
- Website: www.ootybookings.in
2. Definitions
To help you understand these terms better:
- “We,” “Us,” “Our” refers to OotyBookings and Ooty Eco and Wild Tours
- “You,” “Your,” “Guest,” “Traveler” refers to the person booking or participating in our tours
- “Tour Package” refers to any travel service, activity, or accommodation booked through us
- “Booking” means your confirmed reservation for a tour package
- “Service Provider” refers to hotels, transport operators, activity providers, and other third parties we work with
3. Booking and Payment Terms
3.1 How to Book
You can book our tour packages through:
- Our website: www.ootybookings.in
- Email: ootybookings@gmail.com
- In-person at our Ooty office
3.2 Booking Confirmation
- A booking is confirmed only after you receive written confirmation from us via email or WhatsApp
- Your booking confirmation will include: package details, dates, pricing, inclusions, and payment schedule
- Please verify all details in your confirmation immediately and notify us of any errors within 24 hours
3.3 Payment Schedule
Standard Payment Terms:
- Advance Payment: 30% of total package cost at the time of booking
- Balance Payment: 70% must be paid at least 7 days before tour start date
- Last-Minute Bookings: (within 7 days of travel) require 100% advance payment
Accepted Payment Methods:
- Bank Transfer / NEFT / RTGS / UPI
- Credit/Debit Cards (processing fee may apply)
- Cash (for in-person bookings only)
- Online payment gateways
3.4 Payment Confirmation
- All payments must be confirmed with transaction receipt
- Tour services begin only after full payment is received
- We reserve the right to cancel bookings if payment is not received by the due date
3.5 Pricing
- All prices are quoted in Indian Rupees (INR)
- Prices are per person unless otherwise stated
- Prices are subject to change without notice until booking is confirmed with advance payment
- Seasonal surcharges may apply during peak periods (April-June, December-January)
- GST and other applicable taxes are included unless mentioned otherwise
4. Cancellation and Refund Policy
4.1 Cancellation by You
We understand plans change. Here’s our cancellation policy:
Cancellation Timeline:
| Notice Period | Refund Amount |
|---|---|
| 15+ days before tour start | 100% refund (minus processing fee of ₹500) |
| 7-14 days before tour start | 50% refund |
| 3-6 days before tour start | 25% refund |
| Less than 3 days or No-show | No refund |
Important Notes:
- Cancellation notice must be sent in writing (email or WhatsApp)
- Cancellation is effective from the date we acknowledge receipt
- Refunds will be processed within 7-10 business days
- Refunds are made to the original payment method
- Bank charges for refund transfers will be deducted from refund amount
4.2 Cancellation by Us
We may cancel your tour due to:
- Insufficient bookings (minimum group size not met)
- Extreme weather conditions or natural disasters
- Government restrictions or force majeure events
- Safety concerns
In case of our cancellation:
- 100% full refund OR
- Reschedule to alternative dates (your choice)
- Refunds processed within 7 business days
4.3 Modification of Booking
Changes by You:
- Date changes: Allowed subject to availability; may incur charges
- Package upgrades: Price difference applies
- Name changes: Allowed up to 7 days before travel; ₹500 admin fee
- Downgrades: Refund difference minus 20% administrative charge
Notice: All modification requests must be made at least 7 days before tour start date.
4.4 Force Majeure
No refunds or compensation for cancellations due to:
- Natural disasters (landslides, floods, earthquakes)
- Political unrest, strikes, or riots
- Government orders or restrictions
- Acts of terrorism
- Pandemics or health emergencies
- Other events beyond our reasonable control
However, we will assist you in rescheduling or provide credit for future travel.
5. What’s Included and Excluded
5.1 Standard Inclusions (Unless Otherwise Specified)
Typically Included:
- Accommodation as per package (hotel/resort/tent stay)
- Transportation in private vehicle with driver
- Tour guide services (where specified)
- Sightseeing as per itinerary
- Select meals (as mentioned in package details)
- All current applicable taxes
5.2 Standard Exclusions
Not Included Unless Specified:
- Flight/train tickets to and from Ooty
- Entry fees to monuments, parks, and attractions
- Camera fees at tourist spots
- Personal expenses (laundry, telephone, tips, etc.)
- Travel insurance
- Medical expenses
- Activities not mentioned in itinerary
- Meals not specified in package
- Anything not explicitly mentioned in inclusions
Important: Each package has specific inclusions and exclusions. Please refer to your booking confirmation for complete details.
6. Your Responsibilities
6.1 Personal Information
You must provide:
- Accurate personal information (name, age, contact details)
- Valid ID proof for all travelers
- Emergency contact information
- Special requirements (dietary, medical, accessibility) at time of booking
6.2 Travel Documents
You are responsible for:
- Valid government-issued photo ID for all travelers
- Any required permits or permissions
- Medical prescriptions and necessary medications
- Travel insurance (highly recommended)
6.3 Conduct During Tour
You agree to:
- Follow our guides’ instructions for safety
- Respect local culture, customs, and communities
- Comply with all local laws and regulations
- Refrain from littering and damaging the environment
- Not engage in illegal activities
- Not carry prohibited substances or items
- Treat our staff and service providers with respect
We reserve the right to terminate your tour immediately without refund if you:
- Engage in illegal activities
- Behave in a manner that endangers yourself or others
- Damage property
- Violate these terms
- Disrupt other guests’ experiences
6.4 Health and Fitness
- Inform us of any medical conditions, allergies, or dietary restrictions
- Ensure you are physically fit for activities included in your package
- Carry necessary medications and prescriptions
- Consult your doctor before booking adventure activities
We are not liable for health issues arising during the tour unless caused by our negligence.
6.5 Timelines and Schedules
- Be punctual for all pick-ups, activities, and departures
- Late arrival may result in missed activities with no refund
- Delays due to your actions (e.g., late check-out) may incur additional charges
7. Our Responsibilities and Limitations
7.1 What We Commit To
We promise to:
- Provide services as described in your confirmed booking
- Use reasonable care in selecting service providers
- Provide experienced, knowledgeable local guides
- Ensure vehicles are well-maintained and licensed
- Respond to queries and concerns promptly
- Maintain your privacy and data security
7.2 Limitations of Liability
We are NOT responsible for:
Third-Party Services:
- Actions or omissions of hotels, restaurants, transport providers, or other third-party service providers
- Quality of service provided by third parties (though we select partners carefully)
- Loss or damage to your belongings at hotels or during transportation
Beyond Our Control:
- Weather conditions affecting your experience
- Road conditions or traffic delays
- Flight/train delays or cancellations
- Government restrictions or closures of tourist sites
- Natural events (landslides, earthquakes, etc.)
- Personal accidents or injuries (unless due to our direct negligence)
- Theft of personal belongings
Maximum Liability: Our total liability for any claim is limited to the amount you paid for your tour package. We are not liable for indirect, consequential, or punitive damages.
7.3 Itinerary Changes
We reserve the right to:
- Modify itineraries due to weather, road conditions, or unforeseen circumstances
- Substitute hotels or activities with similar standards if originals are unavailable
- Cancel specific activities if unsafe or not feasible
We will always attempt to provide comparable alternatives. No refunds for minor itinerary changes.
8. Travel Insurance
8.1 Recommendation
We strongly recommend purchasing comprehensive travel insurance covering:
- Trip cancellation/interruption
- Medical emergencies and evacuation
- Lost baggage
- Personal accident
- COVID-19 related coverage
8.2 Not Our Responsibility
- We do not provide travel insurance
- We are not liable for losses that would be covered by insurance
- Medical expenses are your responsibility
9. Photography and Media
9.1 Our Use of Content
By joining our tours, you consent to:
- Being photographed or filmed during the tour
- Us using such photos/videos for marketing purposes (website, social media, brochures)
- Your testimonials being shared (with your permission)
Opt-Out: Inform us in writing if you do not wish to be photographed or featured.
9.2 Your Content
- You retain ownership of photos/videos you take
- We appreciate (but don’t require) you tagging us on social media
- You may not use our brand name or logo without written permission
10. Special Requests and Customization
10.1 Custom Packages
- We welcome requests for customized itineraries
- Custom packages are subject to availability and feasibility
- Pricing for custom packages will be provided upon request
- Custom bookings follow the same terms and conditions
10.2 Special Requirements
We try to accommodate:
- Dietary restrictions (vegetarian, vegan, allergies)
- Accessibility needs
- Celebratory arrangements (birthdays, anniversaries, honeymoons)
- Child-friendly modifications
Important: Inform us at the time of booking. We cannot guarantee all requests can be fulfilled.
11. Children and Senior Citizens
11.1 Children
- Children under 5 years: Free (with parents, sharing bed, no separate seat in vehicle)
- Children 5-12 years: Discounted rates apply
- Children must be supervised by parents/guardians at all times
- Age proof required at time of tour
11.2 Senior Citizens
- Special assistance available upon request
- Inform us of mobility limitations
- Discounts may be available for senior citizens (60+ years)
12. Feedback and Complaints
12.1 We Value Your Feedback
- We welcome feedback to improve our services
- Compliments and suggestions are always appreciated
- Share your experience on Google, TripAdvisor, or social media
12.2 Complaints
If something goes wrong:
During the Tour:
- Immediately inform your tour guide or driver
- Call our emergency contact our customer care number
- We will attempt to resolve issues on the spot
After the Tour:
- Email us within 7 days: ootybookings@gmail.com
- Provide: booking reference, date, detailed description of issue
- Include supporting evidence (photos, receipts) if applicable
- We will respond within 48 hours
- Resolution or compensation (if applicable) within 15 days
We cannot address complaints raised more than 30 days after tour completion.
13. Privacy and Data Protection
13.1 Information We Collect
We collect:
- Personal details (name, age, contact information)
- Payment information
- ID proof copies
- Travel preferences and requirements
- Feedback and reviews
13.2 How We Use Your Information
Your information is used to:
- Process and manage your booking
- Communicate with you about your tour
- Improve our services
- Send promotional offers (you can opt-out anytime)
- Comply with legal requirements
13.3 Data Security
- We protect your data using industry-standard security measures
- We do not sell or share your information with third parties (except service providers necessary for your tour)
- We retain data only as long as necessary
Full details in our Privacy Policy: [Link to Privacy Policy]
14. Intellectual Property
14.1 Website Content
All content on www.ootybookings.in is owned by us:
- Text, images, videos, logos, designs
- Tour descriptions and itineraries
- Website layout and structure
You may not:
- Copy, reproduce, or republish our content without permission
- Use our materials for commercial purposes
- Modify or create derivative works
You may:
- View and print content for personal reference
- Share our website links on social media
14.2 Trademarks
“OotyBookings” and “Ooty Eco and Wild Tours” are our trademarks. Unauthorized use is prohibited.
15. Website Use and Online Bookings
15.1 Website Accuracy
- We strive for accurate, up-to-date information
- Prices, availability, and details are subject to change
- Website content does not constitute a binding offer
- Only confirmed bookings with payment are binding
15.2 Technical Issues
We are not liable for:
- Website downtime or technical errors
- Failed transactions due to bank/payment gateway issues
- Information loss due to technical problems
Always confirm bookings in writing before travel.
15.3 Third-Party Links
Our website may link to third-party sites (hotels, attractions). We are not responsible for their content, privacy practices, or services.
16. Governing Law and Jurisdiction
16.1 Applicable Law
These Terms and Conditions are governed by the laws of India.
16.2 Dispute Resolution
In case of disputes:
- Informal Resolution: Contact us first; we’ll attempt amicable resolution
- Mediation: If unresolved, we agree to mediation
- Arbitration: Disputes will be resolved through arbitration in Ooty, Tamil Nadu
- Legal Action: Courts in Ooty, Tamil Nadu have exclusive jurisdiction
16.3 Severability
If any provision is found invalid, the remaining terms continue in full effect.
17. Communication and Notices
17.1 How We Contact You
We may contact you via:
- Email (primary method)
- Phone call/SMS
- Mail (for formal notices)
Ensure your contact details are accurate and updated.
17.2 How You Contact Us
General Inquiries:
- Email: ootybookings@gmail.com
- Phone/WhatsApp
- Website: www.ootybookings.in
Emergency During Tour:
- Call: Our Customer care Number (24/7 during your tour)
Legal Notices:
- Must be sent via registered mail to our Ooty office
18. Sustainability and Responsible Tourism
As eco-friendly tour operators, we ask you to:
18.1 Environmental Responsibility
- Do not litter; carry trash until proper disposal is available
- Avoid single-use plastics
- Respect wildlife; do not feed or disturb animals
- Stay on marked trails during trekking
- Conserve water and energy at accommodations
18.2 Cultural Sensitivity
- Respect local customs and traditions
- Dress modestly when visiting villages or religious sites
- Ask permission before photographing local people
- Support local communities by purchasing local products
18.3 Our Commitment
We practice sustainable tourism by:
- Supporting local communities and businesses
- Minimizing environmental impact
- Educating travelers about conservation
- Working with indigenous guides who protect their heritage
Together, let’s preserve the beauty of the Nilgiris for future generations.
19. COVID-19 and Health Safety
19.1 Current Policies
- We follow all government guidelines regarding COVID-19 and health safety
- Sanitization protocols are in place for vehicles and accommodations
- Masks and sanitizers available upon request
19.2 Your Responsibility
If you:
- Have COVID-19 symptoms
- Test positive before travel
- Have been in contact with infected persons
You must inform us immediately. Do not travel if unwell.
19.3 Cancellations Due to Health
COVID-related cancellations are handled per our standard cancellation policy unless government restrictions prevent travel (force majeure applies).
20. Amendments to Terms
20.1 Changes
- We may update these Terms and Conditions periodically
- Changes take effect upon posting on our website
- Continued use after changes constitutes acceptance
- Major changes will be communicated via email
20.2 Your Booking
Terms applicable at the time of your booking confirmation apply to your tour, even if we later update terms.
21. Entire Agreement
These Terms and Conditions, along with:
- Your booking confirmation
- Our Privacy Policy
- Cancellation Policy
- Package-specific terms
…constitute the complete agreement between you and OotyBookings.
Previous communications or representations not in writing are not binding.
22. Acceptance of Terms
By booking with OotyBookings, you acknowledge that:
- [x] You have read and understood these Terms and Conditions
- [x] You accept these terms in full
- [x] You are authorized to make this booking on behalf of all travelers in your group
- [x] All travelers in your group agree to these terms
- [x] You have the legal capacity to enter into this agreement
- [x] All information you provided is accurate and truthful
If you do not agree with any part of these terms, please do not book with us.
Contact Us
Have questions about these Terms and Conditions?
OotyBookings
📧 Email: ootybookings@gmail.com
🌐 Website: www.ootybookings.in
📍 Location: Ooty, Tamil Nadu, India
Office Hours: Monday – Sunday: 9:30 AM – 7:00 PM IST
We’re here to help make your Ooty experience unforgettable!
Quick Reference Summary
| Topic | Key Points |
|---|---|
| Booking | 30% advance + 70% balance (7 days before travel) |
| Cancellation | 15+ days: 100% refund; 7-14 days: 50%; 3-6 days: 25%; <3 days: No refund |
| Changes | Allowed up to 7 days before; fees may apply |
| Payment | Bank transfer, cards, UPI, cash accepted |
| Travel Insurance | Strongly recommended but not provided by us |
| Complaints | Report within 7 days of tour completion |
| Liability | Limited to tour cost; not liable for third parties |
| Disputes | Governed by Indian law; Ooty, TN jurisdiction |
Last Updated: February 14, 2026
Version: 2.0
Document Change History
| Date | Version | Changes Made |
|---|---|---|
| Feb 14, 2026 | 2.0 | Comprehensive update; added clarity on cancellations, payment terms, and responsibilities |
| Jan 15, 2024 | 1.5 | Added COVID-19 policies |
| Jun 10, 2023 | 1.0 | Initial terms published |
Thank you for choosing OotyBookings for your Nilgiris adventure!
We look forward to sharing the beauty and culture of Ooty with you through authentic, eco-friendly travel experiences guided by indigenous locals who call these hills home.
Safe travels! 🏔️
These Terms and Conditions are effective as of the date mentioned above and supersede all previous versions.